Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All returns must be sent back in new condition, otherwise restocking fees may apply. 

When returning your item, please specify on the note whether you would like an exchange or refund. Please note we don't cover return shipping for change of mind or refunds. The shipping cost will be at the customers expense. 

For warranty returns, please fill out our Warranty Returns Form (CLICK HERE), detailing the product you have and the issue you experiencing, and we will contact you with details on how to proceed. To be eligible for a return for a non-faulty item, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You can always contact us for any return question at sales@backcountryoutfitters.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalised items) or for hygiene reasons. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Please contact our sales teams for exchanges. sales@backcountryoutfitters.com.au

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@backcountryoutfitters.com.au.